- Continuously improve process compliance to ensure consistency, predictability and repeatability of processes.
- Improve the Quality System on a continual basis.
- Use preventive techniques to improve software quality and reduce defects.
- Increase customer confidence by making the project progress transparent.
- Use measurable criteria for describing targeted quality attributes like Defect %, SLA Adherence, Productivity etc.
- Ensure that the quality objectives are understood, implemented and maintained at all levels in the organization.